IBM (IT Help desk - Technical Support Associate) Recruitment Process For JKC 2009 and 2010 Pass outs

IBM (IT Help desk - Technical Support Associate) Recruitment Process

For JKC 2009 and 2010 Pass outs
Candidates who are interested to participate in this process are requested to give their consent through the following link.
We would organize the process at Hyderabad for the confirmed candidates, the venue and schedule would be informed to the confirmed candidates accordingly.

Note: Please do not confirm your participation if you are not interested in this job profile and not interested to participate in the process

Job Role: IT Help desk - Technical Support Associate (100% voice programmes)

- Provide Technical solutions to the external customers

- Awareness of basic networking concepts and technologies.

- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

- Understanding of operating systems, Windows 2000/NT/XP, configuration options and Troubleshooting

- Browser Support - Internet Explorer

- Ability to identify basic hardware parts and aware of basic hardware concepts

- User level familiarity with at least one e-mail client - Outlook, Notes etc.

- Skilled in commercially standard software applications and major desktop operating systems.

Job Location: Bangalore / Hyderabad. (Relocation allowance will be provided in case of relocation as per business demand)

Shift: Yes (Should be Flexible)

Eligibility: Any Graduate (10+2+3), Any Post Graduates, and Diploma Holders (10+3)


Hire Type: Regular

General Skills required:

- Must have good communication skills

- Must have knowledge on Computer Hardware and Networking concepts

- Must be willing to work in Shifts

CTC: For Fresher - 2 to 2.5 Lakhs and for the candidates with experience up to 12 Months - 2.5 to 3 Lakhs.

Selection Process:

Step 1: Group Discussion ( We have eliminated the test process for this hiring )

Step 2 : F2F interview ( We will check candidates communication skills in detail )

Step 3 : Confirmation of short-lists and candidate documentation

**This role is not into BPO domain.

Mandatory documents to be carried for the interview:

- Updated Resume

- All the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)

- One photo ID proof (Driver's license/ voter's id card/ pass port)